Pursuit

At Sigma SciTech Solutions, we have developed a solution for tracking lost handsets. The solution is completely web-enabled, can be linked online with existing CRM or web site or intranet. Currently, at most an operator can bar a handset at the switch, which drastically reduces the chances of recovering it back for the subscriber. However, using Pursuit, we can put lost handset on trace and thus maximize the chances of getting it back for the customer.

Features

Whenever a customer calls in to report a lost handset, the call-center operator can immediately see all details pertaining to that subscriber's handset history (since when the customer is using this handset) and handset details like make, model, frequency and features supported (MMS, Camera, GPRS and more).

Once this handset is put on alert, then all its misuse in the operator's network is alerted via SMS or online details are available to a designated coordinator. Information, like the called party, time, cell-id, location details is captured.

It raises alerts even when subscribers of other operators (competitor) in the same network are found to use lost handset. It also raises alerts when in-roamers are found to use lost handset, in your network.

This information maximizes chances of getting handset back for the subscriber.

Some of the other advantages of Pursuit:

• It gives you an edge over your competitors.
• Gives additional comfort, hope to the subscriber, that you are attentive, and are helping him.
• It saves you huge man-hours, which are otherwise spent in manually searching for these details, mostly on ad-hoc basis.

Supported Switches

Our solution easily integrates with commonly used switches across the industry like: Siemens and Lucent switches. Switches manufactured by other companies can be easily integrated with minimal configuration level changes and 2 weeks of integration.

Benchmark

The system is currently running for GSM 0.7 million subscribers across 3 circles and are likely to grow to 1 million by March 2004. In addition, it is supporting 0.5 million in-roamers.

Benefits

The solution has a repository of all handsets in market and correlates it with what your customers are using. This helps an operator in up-selling services to their customer, like you can get a report of all customer's who are using MMS enabled handsets, send them focused messages to increase usage of MMS, Camera, GPRS and more.

Available Add-ons Modules

Further, the solution can easily extend or interface with other modules under Pursuit:

• Customer profiling
• Customer usage history
• Web statement
• Churn management
• Customized reports

Advantages of Deploying All Pursuit Modules

• Create value for your customers and build relationships
• Identify and keep your profitable customers satisfied
• Identify ways to up-sell, cross-sell with co-branding
• Identify and create demand and increase revenues in highly competitive market and sector
• Control churn and measure effectiveness and retention strategies
• A clear-cut differentiator that gives huge competitive advantage

Available Related Solutions and Products

We have also customized solutions developed in following areas:

• CRM (totally web-enabled) and can be linked with any existing billing and call center infrastructure
• CTI (Computer Telephony Interface) residing between any existing CRM and call-center infrastructure.

Service Model

Sigma SciTech can offer this solution, in different revenue models:

• One-time, as solution provider, install and commission the solution for the operator.
• Revenue sharing based on per Subscriber.
• Outsourced service (only for Indian Operators), where complete information is processed and managed by us and access is provided online to your team.